We hope our website has given you a wealth of information concerning the restoration and digital archiving of audio. To further assist you, we have included a growing compilation of commonly asked questions that we have received from folks interested in our services. If your question pertains to a very individual need, please feel free to contact us.

Q: My recording is in very poor condition, can it be salvaged?
A: Although great technical advances have been made in noise reduction of audio recordings, any restoration can only be as good as the original recording itself. Recordings that were made with high levels of distortion or related anomalies are permanent and can not be changed. Records that reveal a noteworthy level of groove wear or heavy scratches may impair the overall quality of restoration as well. Tapes with bad footage, wrinkles or drop outs are generally not correctable. We can assure you that every measure will be taken so that your tranfser is as best as it can be. If you are uncertain about the playback quality of your material, you may send it in for evaluation.

Q: I have a reel of tape and do not know what's on it. Can you help?
A: If you have discovered a recording on a format that you have no means to play (such as Open Reel Tape or 8-Track Cartridge) we can help. Mystery tapes can be difficult to quote and therefore are taken on a “case by case” basis. If the tape is short and in good condition, there is generally no charge to preview the material. If the tape is lengthy or requires reconditioning to establish playback, there may be a small preview fee. Feel free to contact us regarding the details of mystery tapes.

Q: I am seeking an out-of-print recording, can you help?
A: Finding rare or out-of-print material is getting easier everyday due to the internet. We recommend websites such as eBay, Music Stack or try a Google search for your song title, album or artist. A good search engine may lead you to an online vendor who specializes in hard to find material. If we can use our resources to help, we certainly will.

Q: How can I safely ship my recording to you?
A: We recommend USPS “Priority Mail” with “Delivery Confirmation” as the best way to ship. For LP’s, you can acquire a perfect carton (box model #0-1092) at your local post office for free as long as you use “Priority Mail” services. Leave the box flat, cut off the flaps, and slide the record between the cardboard sheets. Seal up the exterior of the box securely with packaging tape and clearly mark the box “Fragile / Phonograph Record Enclosed / Do Not Bend”. For more fragile media such as 78’s, we recommend to further this procedure by double boxing this package inclusive of approx 3 inches of foam peanuts. If you really have concerns, you can bring the recording to a professional shipper (such as a UPS Store). Please be sure to insure your item accordingly.

Q: Can I Hand Deliver My Recording To You?
A: Certainly! If you are worried about loss or damage due to shipping, you may make the delivery in person. Please contact us to make arrangements prior to your visit.

Q: Can I Wait For The Transfer To Be Completed?
A: Unfortunately no. It isn't because we do not like your company, it is merely because the "work while you wait" approach doesn't allow us enough time to get the best results for your transfer.

Q: How long does this whole procedure take?
A: Approx a week to ten days depending upon work load at the time. When we receive your package, we will confirm delivery and turn around time. If special deliver is required, please contact us prior to shipment. Rush orders can be made at additional cost.

Q: How and when do I pay for my item?
A: All items must be pre-paid before we ship the final product back to you. You may include a check when you ship the recording, pay via credit card and Paypal is always welcome.

Q: What if I do not like the quality my CD transfer?
A: I am proud to say that this has never happened. We are very fussy about our end result and if we are pleased, you will most likely be ecstatic. Upon our evaluation of your media, we will contact you if we feel that the results may not be satisfactory. However, if you are displeased, we will re-do the work or refund your money upon return of the product.

Q: What happens if my CD becomes lost or stolen after I have received it?
A: We archive all the jobs that we do for a period of one year. However, we highly recommend that you backup your investment once you have received it for safety sake.

Q: Will I get my original media returned with my new CD?
A: Absolutely! Your original and “backup” copy with be shipped back to you in a professional manner using proper materials.

Q: Is this procedure legal?
A: Yes! You may create one “backup” copy of any licensed material you own as long as it complies with the following basics:

• The backup copy corresponds to the licensed original.
• The backup is on a different media.
• Only one backup copy per licensed original.
• The backup copy is for personal use and not for replication or resale.

Particulars concerning this topic may be found on most websites concerning federal copyright infringement laws.